Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our services, including through our website, mobile app, Odoo ERP system, or communication channels such as WhatsApp Business (Meta).
1.Data We Collect
We may collect the following types of personal data:
- Full name
- National ID or Commercial Registration number (if applicable)
- Contact details: phone number, email address
- Shipping address and location
- Purchase history and transaction data stored in Odoo
- Communication logs via WhatsApp Business API
- Website usage data and behavioral analytics
2. How We Collect Your Data
- When you create an account or place an order
- Via forms on our website or mobile app
- Automatically through the Odoo ERP system when you interact with our services
- Through WhatsApp conversations (Meta Business API)
- From third-party integrations linked to Odoo
3. Purpose of Data Collection
Your data is collected for the following purposes:
- To manage your account and orders using Odoo ERP
- To deliver your purchases and provide customer support
- To send transactional updates, invoices, and delivery statuses
- To communicate promotions or offers (only with your consent)
- To comply with legal and regulatory obligations in Saudi Arabia
4. Data Sharing and Third Parties
We do not sell or rent your data. However, your information may be shared with:
- Technology service providers (e.g., Odoo hosting or WhatsApp API providers)
- Government authorities upon lawful request
- Payment gateways and logistics partners as needed for service delivery
All third parties are contractually obligated to protect your data and use it only for the agreed purposes.
5. WhatsApp (Meta) Integration
We use WhatsApp Business API (Meta) to provide convenient communication. When you message us:
- Messages are encrypted and stored securely
- Conversations are used strictly for support, order updates, or notifications
- We do not send marketing messages without prior consent
6. Data Security
- Data is encrypted and securely stored on our servers and Odoo database
- Regular backups and access controls are in place
- Access to customer data is restricted to authorized personnel only
7. Your Rights
In line with Saudi Arabia’s Personal Data Protection Law (PDPL), you have the right to:
- Access your personal data
- Request corrections or updates
- Request deletion of your data (where legally applicable)
- Withdraw consent for data processing at any time
8. Data Retention
We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
9. Policy Updates
We may update this Privacy Policy to reflect changes in our practices or legal requirements. You will be notified of significant changes through our website or communication channels.
10. Contact Us
If you have questions about this policy or wish to exercise your rights, please contact us:
📧 Email: [Info@mmsa.com.sa]
📱 Phone: [+966 558711212]
📍 Address: mmsa, Al-Riyadh, Saudi Arabia